Disputes in the Field of Consumer Protection

The continuous growth in the number of small businesses, particularly in the field of e-commerce, leads to an increased demand for goods, works, and services. Along with the relevance of this business sector, the number of requests to the “First Legal” Law Firm for legal assistance in resolving consumer protection disputes is also steadily increasing.

Choosing the “First Legal” Law Firm is undoubtedly an advantage for the client, considering the following:

• The “First Legal” Law Firm has been providing legal services since 2008;
• The specialists of our Firm have extensive experience in representing clients’ interests in court in disputes of varying degrees of complexity, including consumer protection disputes;
• At the client’s request, our Firm’s specialists can provide comprehensive support in court proceedings: from preparing the application and necessary documents for the court to obtaining the court’s decision in consumer protection cases.

Clients of the “First Legal” Law Firm usually need to seek legal assistance for various reasons, such as: poor-quality work performed or services provided without a written contract with the executor, refusal by a seller to rectify identified product defects free of charge during its warranty period, refusal by a service provider to deliver a service paid for in full in advance, and so on. In any of the above-mentioned cases, our Firm’s specialists have experience in successfully protecting the client’s violated rights in accordance with current Ukrainian legislation.

Thus, in order to resolve consumer protection disputes, the “First Legal” Law Firm offers the following range of court representation services to protect the rights and interests of the client:

• Legal analysis of the current situation, consultations (oral or written), and formation of a legal position;
• Collection and/or search for evidence to properly protect the client’s interests, in particular by sending attorney requests;
• Preparation of a set of documents for filing a civil lawsuit in court;
• Drafting a civil claim on consumer protection;
• Court representation of the client’s interests during the first-instance court’s examination of the statement of claim, which includes participation in court hearings, preparation of the necessary procedural documents for the successful consideration of the case in court, etc.;
• Providing step-by-step instructions on the procedure for enforcing the court’s decision, or, at the client’s additional request, representing the client’s interests during enforcement proceedings.

If necessary, our specialists also represent the client’s interests during court proceedings both in the court of first instance and in the appellate and/or cassation courts.

We are confident that by contacting our Firm for legal assistance in connection with a violation of an individual’s rights as a consumer, the client undoubtedly saves time and spares themselves unnecessary stress in dealing with an unscrupulous seller of goods, service provider, or contractor. In addition, an integral part of our services to resolve such a dispute is the necessary actions taken by the specialists of the “First Legal” Law Firm aimed at recovering damages and/or moral compensation (depending on the specific circumstances).